Cargo: Vagas Urgentes Gerente TI - Client Services Manager
Local: Rio de Janeiro - RJ
(Dicas do Vagas Urgentes: Fique atento as solicitações da empresa para conseguir seu emprego)
Superior Energy Services, Inc. serves the drilling, completion and production-related needs of oil and gas companies worldwide through a diversified portfolio of specialized oilfield services and equipment that are used throughout the economic life cycle of oil and gas wells. (Esta vaga é divulgada originalmente no site VAGAS URGENTES – www.vagasurgentes.net – acesse o e-mail sem restrição ou custo diretamente no VAGAS URGENTES) The world's energy producers rely on us for the services, tools, equipment and exceptionally trained personnel needed to develop and produce oil and gas worldwide. Our operations are managed and organized by both business units and geomarkets offering product and service families within various phases of a well's economic lifecycle. Superior Energy Services and its subsidiaries are EEO/AA employers.
About Superior Energy Services Information Technology Group
Superior Energy Services Information Technology Group is the information systems backbone for Superior Energy Services Corporate and all of its subsidiaries. The group is developing into an internal resource to assist the corporation with strategic goals and direction by supporting its internal clients with excellent service for hardware, software and data delivery. The Direction and Goals for the group are to deliver effective and efficient service to support and assist the ever changing environment within this dynamic and exciting industry.
Summary: The Client Services Manager - Brazil is an Integral Part of the Information Technology Team that Services Internal Clients beyond the walls of a Normal Office Setting. This Vital Role is the Leadership and Direction for Customer Service Technicians within Latin America. It is an Extremely Important Client Facing and Interacting Role that serves as the Liaison for Technology Hardware and Software Issues of Internal End Users. The Goal of the Country Manager is to Deliver Guidance and Direction to Customer Service Technicians and the Technical Team so that they can assist their Internal Customers at the Highest Level Possible. The Entire Global Shared Services Group strives to Deliver Effective and Efficient Resolution to problems so the End User fully understands what has occurred and how it has been resolved.
This Extremely Seasoned and Skilled Individual will Serve Country Specific Issues as well as more direct issues for Superior Energy Services. This Individual will have experience in multiple areas but none more pressing than communicating with the VP of IT, Regional Manager and Clients on a daily basis. As a leader within IT, this person will be expected to represent the group in a professional manner and deliver 100% customer satisfaction with a positive, pleasant and professional demeanor.
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Education: Bachelor’s Degree or Equivalent Experience Required; Technology Field Preferred.
Requirements:
-Minimum of 7 Years’ Experience within an Information Technology Department
-Minimum of 7 Years’ of Experience with Computer Hardware and Software to include: PC Hardware, Networking, Installations, Software Packages, Citrix, Great Plains, etc
-Minimum of 5 Years’ Experience in a Leadership Role with Various Size Teams
-Minimum of 2 Years’ Leadership Experience within a Technology Call Center Environment
-Excellent Communication Skills: Verbal – Written – Face to Face
-Excellent Experience conducting Conflict Resolution and Mediation Methods
-Excellent Knowledge of Windows Client Operating System and MS Office Suite
-Experience with Ticket Tracking Software (MS Service Manager, Remedy, Etc.) and/or Process and Procedures
-Certifications and Training with any or all of the following: MCP, A+, NET+, MCDST, HAD, HDI, etc.
-Experience with Technical Support Practices such as: Ticket Documentation, Service Level Agreements, Statistics, and Escalation Processes
Responsibilities:
-Liaise with Regional Manager and Internal Customers, Take Specs for Severe Issues, Market ITSC, and Keep Constant Communication
-Lead Team Members at Varying Levels from Technicians to Technical Admins For Optimal Performance
-Communicate Direction of Client Services in the Region and Deliver Leadership Initiatives to Ensure Success of Team
-Maintain Team Support by Assisting or Personally Handling High Priority Tickets Escalated in Risk
-Assist Network Engineers with Issues such as LAN, PBX and COM Systems
-Lead Project Based Performs Installations, Maintenance, and Repair of all Computers and Peripherals
-Assists Systems Administrators by performing routine tasks such as: changing backup tapes, performing data backups and data restores user account management, user storage management and print queue management in the Microsoft Server
-Create, respond, and escalate tickets as necessary to the proper support groups
-Participates in the modification, repair, and preventative maintenance of telecommunications and data communication equipment
-Provide exceptional customer service and technical assistance to large campus of users
-Provide timely and detailed documentation in Incident tracking system
-Work with development and infrastructure teams to resolve escalated technical problems.
Work Location: (Esta vaga é divulgada originalmente no site VAGAS URGENTES – www.vagasurgentes.net – acesse e veja o e-mail sem nenhum cadastro) Latin America Region Primary; Alternate Locations Considered.
Travel Requirements: 50%, or As Needed Travel to Regional Client Sites.
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Interessados enviar currículo, preferencialmente para zfaulk@superiorenergy.com, mencionando no assunto Gerente TI - Client Services Manager VG URG.
