Cargo: Vagas Urgentes Service Desk Analyst
Local: Rio de Janeiro - RJ
Empresa: HomeAway
(Dicas do Vagas Urgentes: Incremente seu currículo, aumente suas chances, consiga seu emprego, fazendo cursos - faça os Cursos online 24h)
HomeAway, Inc. is the worldwide leader for holiday rentals on the Internet.
Vaga Service Desk Analyst
Expectations:
Act as the first point of contact for all corporate related technology issues and questions
Maintain an up-to-date, working knowledge of Microsoft, Dell and Apple products and news
Aptitude for self-learning
Effectively communicate knowledge with other team members through training and documentation; creating and maintaining good documentation is a must
Complete assigned Quarterly Projects and Objectives
Be passionate about IT and Technology
Exercise proper time management
Be able to work independently and as part of a team
Qualifications/Skills:
1 Year Working Experience in ServiceDesk or IT Support Role
Adept at troubleshooting both Windows and Mac operating systems and hardware
Experience in integrating Windows and OS X with an Active Directory environment
Experience with 802.1x authentication in Windows and Mac OS X
Working knowledge of local and server based OS virtualization, specific knowledge of Vmware-based products is helpful
Basic skills in Batch, PowerShell, AppleScript and Unix shell scripting
Understanding of TCP/IP based networking and troubleshooting in Windows and Mac OS X
Creation and deployment of Windows and OS X images, patches and application bundles
Basic understanding of WDS, GPOs, and OS X preference management, experience with JAMF's CasperSuite or Dell's KACE is helpful
Experience with OS X Server, especially when integrated into an Active Directory network
Understanding of Windows and OS X based software, especially Microsoft Office 2011, Remote Desktop Clients and built-in utilities (Terminal, Activity Monitor, System Preferences, Console, Disk Utility);
Understanding of Apple's current software deployment strategy via the Mac App Store
Very good English language skills
Ability to read and understand e-mail/messages written in English
Ability to reply to e-mails/messages with a good level of written English
Be able to communicate over the phone with English-speaking colleagues and take an active part in team meetings;
Os interessados na vaga devem enviar currículos para o e-mail carreiras@homeaway.com; Imprescindível mencionar no assunto Service Desk Analyst VG URG.
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Seus comentários são sempre bem-vindos, porém lembre-se que serão lidos por todos, então não divulgue seus contatos aqui, envie o cv diretamente para o endereço descrito na vaga e nem inclua xingamentos.